As leaders in event operations and logistics, effective incident management is critical for the safety and success of your gatherings. That's why this month's newsletter focuses on optimizing your Event Command Center (ECC) and Incident Command System (ICS).
An ECC provides a central location to coordinate plans, communications, and resources; ICS gives you the standardized structure, roles, and protocol to manage any incident smoothly and efficiently. Together, they allow you to maintain situational awareness and share information, make timely decisions using unified command, deploy resources, request assistance quickly, and document and track all response actions.
To get the most out of your ECC and ICS, here are few key questions to ask yourself and your team to get started:
Do you have clear operating instructions for when command shifts from "normal" procedures into ICS?
Are ICS roles and responsibilities clearly defined and assigned, with staff receiving relevant training and practice opportunities?
If so, bonus points if you can answer the question: "When was the last training?"
What equipment and supplies are available to support ICS teams and what is the process for requesting additional resources if needed?
Properly implementing these practices takes planning but pays dividends during events.
Let us know how we can support your event management preparedness. We hope you find this month's newsletter useful for leveling up your event command capabilities.
Event Command Centers and the Incident Command System
Traditional Event Command Centers (ECC) are at the heart of effective event management and a huge component of event safety. However, the integration of the Incident Command System (ICS) offers new opportunities to apply the same efficiency and effectiveness during emergency response. Our latest blog post considers the value and limitations of these structures, and provides a greater understanding of how merging these systems can fortify your event safety framework.
We provide medical professionals to THOUSANDS of events across the country
Besame Mucho
Hosted at the iconic Dodger’s Stadium in Los Angeles, California, this one-day festival event celebrated Latin music’s favorite acts from across the decades. Joffe Responders were ready to support to health and safety concerns across the expansive festival area, ensuring the multi-generational crowd could keep the festivities going well into the night.
John Summit
While John Summit treated fans to an unforgettable night of house music at BMO Stadium, Joffe Responders provided invaluable medical care and support. Joffe Responders were a key part of making Summit’s first event headlining a stadium a success.
World Class Cheer
In a delightful turn of roles, spectators gathered in Duluth, Georgia to cheer on their favorite competitive cheerleading teams. Excitement was high as all-star squads tumbled and danced their way to a spot on the Southern Crown winner’s podium. Meanwhile, Joffe Responders were on high alert to meet the safety needs of competitors, guests, and event staff. Go team!
Laura Shepherd, currently serving as a Part-Time Supervisor at Joffe Emergency Services, brings two years of valuable experience to the team. A dedicated Keck School of Medicine student, she is set to complete her Master of Public Health degree in the summer of 2024. Laura aspires to become an internal medicine physician and establish a private practice. Outside of her professional pursuits, she finds joy in dancing, particularly ballet, and playing the harp.
Her initial exposure to patient care as a first responder solidified her dedication to this path and strengthened her resolve to succeed in medical school. Among her best memories at Joffe, she recalls the annual Angel’s Stadium employee party, where the employee's baseball skills were quite the surprise.
Decisions about ICS, training, and emergency management are most effective when they are based on solid risk assessments. Momentus Technologies is an invaluable resource for developing risk management and analysis capabilities within event safety. Command Pod listeners will remember Momentus Technologies from our November episode that featured the incredibly knowledgeable Wayne Middleton, Global Vice President of Risk.
Wayne has 35 years of international experience in safety, security, and risk management. He has held roles including Head of Safety for the Sydney 2000 Olympic Games, Director of Safety for the 2002 Salt Lake Winter Games, and has consulted to other major events and public venues for more than 1,000 projects across North America, Middle East, Southeast Asia and Oceania (Australia & New Zealand).
Momentus Technologies is a global provider of industry-leading venue and event management solutions that empower organizations to create extraordinary moments. With over 60,000 users in more than 57 countries, Momentus serves the needs of convention and exhibition centers, higher education, corporate organizations, stadiums and arenas, and arts and culture centers. Its powerful intuitive platform alongside intelligent data-driven solutions and unparalleled expertise provides customers a view of past, present, and future event operations to increase end-to-end visibility, optimize efficiency and achieve business goals.
Don't miss this opportunity to elevate your understanding of event safety and risk management. Explore more at gomomentus.com and access their insightful blog posts and the Event Risk Management Education Series for a deeper dive into this crucial field.
Save the Date: Jan. 22nd - The Command Pod Webinar
In this month’s webinar, join Command Pod hosts and safety experts, Liz Rupert and Alex Soltero, as they delve deep into the intricacies of implementing the Incident Commander System (ICS) within the event safety landscape. Discover how strategic integrations of ICS, coupled with well-trained personnel, can amplify event safety to new levels, gain insight into crisis management best practices, and uncover the secrets to crafting a multi-layered approach that will strengthen your venue’s preparedness and resiliency.
All Clear! — “A tutorial on how to master panic and turn crisis into calm”
Chris’s book has officially been released, and Katherine Schweit, J.D., CCEP recently shared this about it: "Chris Joffe’s book is a tutorial on how to master panic and turn crisis into calm. The secrets he shares in All Clear focus on the real-life lessons he learned about the value of working with the people around you, not in spite of them.
From the time he was plucked from his mother’s arms and dropped into foster care, Chris Joffe clearly has been mastering how to communicate and empower people around him during a crisis. You will want to join him after reading All Clear."
Thanks for the kind words, Katherine! Get your copy of Chris’s book today!
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